Quotations and bookings
Quotations are based on the inventory, addresses, access, dates and services supplied by the customer. A booking is confirmed only when the stated booking requirements and any required payment have been completed.
Accurate information
The customer must disclose the full inventory, expected box count, heavy or specialist items, floors, stairs, lifts, parking, carrying distances and any building restrictions. Additional items or materially different access may change the time, capacity or price.
Parking and access
The customer is responsible for ensuring lawful and suitable loading access at collection and delivery unless another arrangement is confirmed in writing. Parking, toll, congestion and similar charges may be added where stated in the quotation.
Packing and prohibited items
Customer-packed goods must be packed safely in suitable containers. Cash, jewellery, important documents, hazardous substances, illegal goods and other restricted items should not be included unless expressly agreed and permitted.
Dismantling and appliances
Furniture dismantling and reassembly applies only to items agreed in the quotation. Appliances must be disconnected, drained and prepared unless a separate service is confirmed.
Delays and changes
Changes to dates, addresses, inventory or access should be notified immediately. Cancellation, postponement, waiting and rescheduling terms are those stated in the quotation or booking confirmation.
Insurance and liability
Goods-in-transit cover and any limits, excesses or exclusions are subject to the applicable policy and booking terms. High-value, fragile and specialist items must be declared. Customers should retain valuables, keys, medication and important documents personally.
Reporting damage
Any loss or damage should be reported promptly with photographs, supporting information and retained packaging. Unless different terms were provided with the booking, claims should be raised within seven days of delivery.
Payment and complaints
Payment is due according to the quotation or invoice. Complaints should be sent in writing to info@gwremovals.co.uk with the booking details and the resolution requested.
Governing law
These terms are governed by the law of England and Wales, subject to any mandatory consumer rights.